pricing & currency conversion
All prices listed on the website are in US (USD) dollars. For Canadian orders, the bank that has issued your credit/debit card determines the exact exchange rate that you will be charged. The amount charged at checkout is returned when refunded by the seller. Please note we cannot be held responsible for any discrepancies caused by exchange rate fluctuations.
We accept all major debit cards and credit cards, including Visa, MasterCard, American Express, JBC, and Discover cards as well as PayPal payments.
We accept payments made through PayPal. Once you select your payment method, you’ll be redirected to a secure PayPal paying point. If you’re a PayPal member you’ll do the usual login. Or, if you’re not a PayPal member, all you need to do is fill in your details and you’re done!
* In order to comply with PayPal’s best practices standards, all orders placed using PayPal will be captured within 24-48 hours from the order placement.
Splitit is an interest-free installment payment solution. It allows you to split your Tim Carli purchase into 3 interest-free monthly payments using your Credit Card. There is no application form. Your card will be charged for the first installment and your order will be processed. On the second month you will be charged for the second installment, and on the third month, you will be charged for the third and final installment. Splitit is an interest-free installment payment solution. Your Tim Carli purchase amount will be split into three interest-free monthly payments.
Wait More, Pay Less
We are currently running low on stock. Your Tim Carli hair extension set is on backorder and will be delivered in the next 21 days. However, at Tim Carli, the longer you wait, the less you pay. Therefore, we would like to compensate you for your patience with an additional 10% off your order.
Try Before You Buy
The way the Try Before You Buy program works is that you have 30 days to try your extensions at home for free. Please note that this program is only available to the US. We only charge shipping fees ($9.99) when you place the order. As soon as you place the order, your 30 days try-period starts. If you love your new Tim Carli hair, you keep it and after the 30 days are up, we will charge the full amount of the product. If you don't love it and return it to us before the 30 days are up, there will be no additional charge aside from the initial $9.99 shipping fee, and the return costs will be free of charge. Please note that you should only open the sample component and use the sample weft, and only when the main component is still sealed you will be eligible for a return. The sample weft is located in the bottom compartment of the box so that you can determine if the color, quality, and texture of the hair is right for you.
Shipping: The shipping fee of $9.99 for your Try Before You Buy order will be charged at checkout. As soon as you place the order, your 30 days try-period starts. Shipping is limited to standard shipping only. Delivery can take between 2-6 business days and another 1-3 business days to process prior to shipping.
Returns: You can return your hair extensions within the 30-day period - No questions asked, if you have only opened the sample component and if the main component is still sealed. Go to our order returns page, fill in the form and within 1-2 business days a return label will be sent to you in order for you to ship the item back to us Free of Charge. Please note that the shipping fee ($9.99) is non-refundable for Try Before You Buy orders. If you have any additional questions just reach out to us via our support email: email@example.com. Note: The tester piece must be returned with the exchange/return. Your return/exchange will not be accepted if the tester piece is missing or altered (cut, dyed). Try before you buy purchases and refunds are only available to the US.
Order combinations: Try Before You Buy orders cannot be combined with regular orders.
Promotions: General store discounts are included in the final price, however, additional coupons codes do NOT apply to the Try Before You Buy program
INTERNATIONAL TRANSACTION FEE
If you are ordering outside of USA, your credit card company or bank might charge you a fee of $1-$10 that might display as if it was charged by Tim Carli. This fee is not charged by Tim Carli as it is charged directly by your bank because you are purchasing something outside of your country of origin. We cannot refund this fee as it is not charged by Tim Carli. Please contact your credit card provider or bank directly in regards to this charge.
We respect your privacy! We don’t process, store or share your payment information. The moment you complete your payment, your financial details are wiped from our system. All transactions are processed through secure forms of payment which are used by millions of people daily and are heavily encrypted third party-payment processors:
We use top-of-the-range technology offered by PayPal’s verified partner, Braintree to make sure you’re covered when it comes to secure online payments.
You can think of SSL (Secure Sockets Layer) as the backbone of a secure online transaction. SSL creates a 128 bit encrypted link that connects our server with your browser. The encrypted link ensures that the data passed between us cannot be penetrated from an outside source.
3D Secure verifies your identity so that nobody can purchase items using your details without your cooperation. Once you provide your details, we’ll ask you to provide a one time pin which will be sent to a verified device that you alone can access.
SHIPPING AND VERIFICATION
Please make sure that you enter the correct billing address and contact information as it appears on your bank or credit card statement. Transactions may not go through if the information entered does not match exactly what your bank or credit card provider has on file. Some transactions may also be held for further verification by our customer experience team. Make sure to also enter the correct shipping address (street number and name, city, state, and zip code) as we are not liable for packages that are sent to the wrong address when the address information is not entered correctly.
COUPONS / DISCOUNTS / GIFT CARDS
Promotional discounts are non-transferable, not for resale, and not redeemable for cash. Tim Carli reserves the right to withdraw, amend or cancel a discount offer at any time.
At checkout, please make sure that all of your personal information matches the exact information (name, address, etc) associated with your credit card. If some information doesn't match, the transaction will not go through, as we have a very secure payment process. If you are unsure, please call your credit card company to verify the information they have on file.
Also, please ensure that your credit card is not restricted to making international purchases if you live in Canada.
Kindly note, our online checkout system does not allow for payments to be split on two cards.
TAXES & DUTIES
Inbound duties, taxes, and any other fees which your local Customs authority deem appropriate are your responsibility to settle. These fees are paid to your local carrier or government and are not collected by Tim Carli, and thus cannot be refunded.